VOL. I · Market edition, MMXXVIEngland & Wales · Templates · Reviews · Handoffs
Guide

Grievances and disciplinaries (the ACAS Code)

How a fair grievance or disciplinary process should run under the ACAS Code — your right to be accompanied, and why a flawed process raises tribunal awards.

By The Counsel editorial deskReviewed against primary legislation and case law for England & WalesLast reviewed 15 June 2026How we source this →
01

Follow the ACAS Code

The ACAS Code of Practice sets the baseline for fair grievance and disciplinary procedures: a proper investigation, a clear written explanation of the issue, a hearing, the chance to respond, a decision, and a right of appeal. An unreasonable failure to follow it can increase a tribunal award by up to 25%.

02

Your right to be accompanied

At a formal grievance or disciplinary hearing you have a statutory right to be accompanied by a colleague or a trade union representative. Process failures — no investigation, prejudged outcome, no appeal — are often where dismissals become unfair.

03

Put it in writing well

A clear, factual grievance letter frames the issue and starts the clock on a fair process. The Counsel helps you structure the grievance or your response to a disciplinary, grounded in England & Wales practice.

How do I write a grievance letter?

Set out the facts, dates, who was involved, the effect on you, and the outcome you want, and keep it factual. The Counsel drafts a structured first version from your account that you can refine and send.

What is the ACAS Code and does it matter?

It is the statutory code for fair grievance and disciplinary handling. Tribunals take it seriously — an unreasonable failure to follow it can increase compensation by up to 25%, so process matters as much as the underlying decision.

Can I bring someone to a disciplinary hearing?

Yes. You have a statutory right to be accompanied at a formal disciplinary or grievance hearing by a colleague or a trade union representative.

The Counsel is an AI tool for England & Wales. It provides legal information, not legal advice, and does not replace a regulated solicitor. For anything high-value or contested, take advice before you act.